Area Sales Manager

KEANI HAWAI'I is a locally-owned, premier women's luxury fashion boutique with three locations on the island of Maui AND a thriving e-commerce store. We pride ourselves on offering a curated selection of high-end, sophisticated, and trendsetting fashion. Our mission is to deliver an unparalleled shopping experience through exceptional customer service, unique product offerings, and personalized styling.

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Job Overview:

The Area Sales Manager will be responsible for overseeing the sales operations across multiple boutique locations. This dynamic role requires a strong leader with a passion for fashion and luxury retail, exceptional people management skills, and the ability to drive sales performance while maintaining brand integrity. The ideal candidate will have a proven track record in retail sales management, a deep understanding of the luxury fashion market, and expertise in clienteling.

Key Responsibilities:

Sales Leadership:

• Develop and implement strategies to achieve and exceed sales targets across all locations.
• Monitor sales performance and provide regular feedback and coaching to store managers and sales teams.
• Analyze sales data and trends to identify opportunities for growth and improvement.

Clienteling:

• Lead efforts to create and maintain strong relationships with VIP and loyal clients.
• Implement and oversee clienteling programs across all locations, ensuring sales teams are proactively engaging with top clients.
• Monitor clienteling activities, ensuring that each client receives personalized service, product recommendations, and exclusive access to new collections or events.
• Train store managers and sales associates on clienteling techniques, fostering a culture of relationship-building and long-term customer retention.
• Track clienteling performance metrics and develop strategies to enhance customer loyalty and repeat business.

Team Management:

• Lead, motivate, and inspire a team of store managers, sales associates, and stylists to deliver outstanding customer experiences.
• Conduct regular training sessions to ensure staff are knowledgeable about products, sales techniques, and brand standards.
• Foster a positive and collaborative working environment across all stores.

Operational Excellence:

• Ensure that all locations adhere to company policies, procedures, and standards.
• Oversee inventory management, visual merchandising, and store presentation to ensure consistency and alignment with brand image.
• Coordinate with the logistics and buying teams to optimize stock levels and product availability.

Customer Experience:

• Uphold the highest standards of customer service, ensuring that all customers receive personalized and memorable experiences.
• Manage and resolve customer service issues in a timely and professional manner.
• Leverage customer feedback and insights to continuously improve service and product offerings.

Business Development:

• Identify new business opportunities and potential partnerships within the fashion and luxury market.
• Represent the brand at industry events, fashion shows, and networking opportunities to promote growth and brand awareness.
• Collaborate with the marketing team to drive in-store promotions, events, and campaigns.