• If you are not satisfied with your purchase, you may send Jewelry purchases within 30 Days, Clothing must be sent back within 14 Days for an Exchange or Refund.
  • Returns/Exchanges outside of the 30/14 Day policy will not be honored.
  • Purchases made during a sale that indicates as "All Sales Final" cannot be returned.  Size exchanges are made on an exception basis, however, the customer must pay for shipping both to and from Keani Hawai'i.
  • Please contact us at support@keanijewelry.com to initiate the return.
  • You will be responsible for the cost of shipping to return the product back to us.
  • The product must be returned in the same condition you received it, without any wear or damage, with it's original packaging.
  • First Exchanges will have free shipping back to you, any subsequent exchanges will be charged a $10 fee for shipping and handling.
  • Your package must be postmarked within 7 days after return confirmation.
  • KEANI HAWAII does not take responsibility for any lost or damaged items, which can include any loss or damages incurred in shipping.

If you have any questions, Please send an email to support@keanijewelry.com.